Refund policy

Please Read Our Policies Before Placing an Order

Order Cancellation & Returns

  • No Cancellations or Swaps: We do not accept order cancellations, changes, or swaps for any reason, including change of mind.

  • Final Sale: All sales are final. No refunds, returns, or exchanges unless the item is significantly damaged (see below for definition).

Unboxing Video Requirement

To claim any damage or missing item:

  • A 360° uncut parcel opening video is mandatory.

  • The video must begin before opening the parcel.

  • It must be recorded at standard speed, with no pauses, cuts, or edits.

  • Please show all products clearly on camera and end the video only after everything is checked.

Return Eligibility

To be eligible for a return:

  • We do not accept change of mind. All sales are final. No return no refund no exchange.

  • In case of damaged or faulty items approved for return, the item must be unused, unworn, with tags, and in its original packaging

  • You must have a receipt or proof of purchase.

  • You must contact us immediately upon receiving your order if there are any issues.

If approved:

  • Items must be returned within 48 hours of delivery.

  • You must provide parcel tracking or contact us for a return label.

  • Keep a copy of the tracking and shipping receipt for your records.

📩 Contact: meharpunjabdesigns@gmail.com
📱 WhatsApp: +61 450 061 013

Note: Do not send items back without requesting a return first. Unauthorized returns will not be accepted.

Store Credit

  • If your return is approved, store credit will be issued.

  • Store credit is valid for 3 months from the date of issue.

Strictly No Returns/Refunds For:

  • Missing pearls/stones on outfits or jewelry.

  • Minor scratches, loose hooks, or glued stones.

  • Color differences due to lighting or screen resolution.

  • Handmade product imperfections (scratches, rough polish).

Refund Process (If Approved)

  • You will be notified once your return is received and inspected.

  • If approved, a store credit will be processed.

Damage Claims via Post (Including International Orders)

  • All damage or insurance claims must be handled through your local post office.

  • Damaged parcels must be returned to the post office in original condition with all items included.

  • The courier company will assess the damage; the process can take over 3 weeks.

Shipping & Dispatch

  • Orders are shipped via Australia Post.

  • Orders dispatch within 1–3 business days.

📦 Domestic Shipping Timeframes:

  • Express: 2–3 business days

  • Standard: 7–10 business days

🌏 International Shipping Timeframes:

  • Standard: up to 24 business days

  • Express: up to 10 business days

🕒 Times may vary due to customs or other unforeseen delays.
Check delivery estimates: AusPost Delivery Times

Order Pickup Policy

  • All pickup orders must be collected within 4 weeks.

  • Uncollected orders will be cancelled without refund.

Return-to-Sender Policy

If your parcel is returned due to:

  • Unsuccessful delivery, or

  • Not being collected from the post office

You will need to pay the shipping fee again to have it resent.
Failure to do so within 4 weeks will result in order cancellation without refund.

Need Help?

📧 Email: meharpunjabdesigns@gmail.com
📱 WhatsApp: +61 450 061 013